I like asking people what grade they got in typing class – whether it’s medical school or law school. It’s a trick question, but it always gets the point across. Most people can’t type, don’t like to type, don’t want to learn how to type, you get the idea.
Frequently people will tell me that they are “very fast” typists. I’m not sure what that really means, but I know that most people can speak clearly at somewhere between 120-140 words a minute. I don’t know anyone who can type that fast. Remember, this is all about putting technology to work to save time.
“Our physicians have been using Dragon for over 15 years, Paul has always been supportive to our office every step of the way. He is extremely knowledgeable in his field, takes great pride in his work and provides excellent customer service. Paul takes the time to understand the individual customers along with their needs and definitely goes the extra mile to make sure the customer is satisfied with his products.”
“Paul conscientiously sells and services the product. If and when a problem or an issue does occur, he takes care of whatever the issue is in an expeditious manner.
In the event in particular product is not a good fit for you personally or your business, he will not sell it to you.”
“Thanks, as always, exceptional customer service.”