I like asking people what grade they got in typing class – whether it’s medical school or law school. It’s a trick question, but it always gets the point across. Most people can’t type, don’t like to type, don’t want to learn how to type, you get the idea.
Frequently people will tell me that they are “very fast” typists. I’m not sure what that really means, but I know that most people can speak clearly at somewhere between 120-140 words a minute. I don’t know anyone who can type that fast. Remember, this is all about putting technology to work to save time.
“Our practice has been a customer or Paul’s/1SpeechSource for several years now. Paul is responsive, prompt and thorough. He answers questions and requests often within the same day. As a busy medical office Administrator, it’s always great to work with people who you know you can count on to respond and follow through with what they say they are going to do. The providers also easily set-up and navigate Dragon, which puts them at ease. Working with Paul and using the Dragon software are two things we don’t have to stress about.”
“We’ve used Paul for all of our Dragon purchases as well as training. He is very knowledgeable about the software and its uses in all types of office situations. His training is very thorough and he takes the time to learn how the person he’s training will use the product so that he can adjust their training according to their style. When we run into something we don’t know how to do he’s always available by e-mail. He e-mails us when upgrades come out and does whatever he can to help us get the upgrade files and get them installed. We’ve been extremely happy with our decision to use Paul as our Dragon provider and trainer.”
“Thanks, as always, exceptional customer service.”